CEO Today Executive Coaching Awards 2024 - 72 - - OMAN - goals and objectives are accomplished in the highest and best way for the community at large. Maintaining tradition, humanity, and diverse thought processes while keeping the end in mind is the cornerstone of my approach. Can you share an example of how your “Results with Heart” program has transformed a team’s journey? One transformation stands out. I worked with an Executive Management Team struggling to meet performance targets amidst internal conflict and low morale. Through my “Results with Heart” program, we first focused on identifying a clear, unified purpose and rebuilding trust and compassion within the team. By reestablishing a unified focus and creating spaces for open dialogue and emotional connection, the team began to collaborate more effectively. They were able to not only exceed their targets but also cultivate a culture of support and empathy, which led to sustained performance growth and personal satisfaction among team members cascading into the rest of the organization. Even after discounting all the factors that contributed to the success of the Executive Management Team, the direct, indirect, and opportunity costs of the time spent on the program, the return on investment for the organization was over 700%. What are the key qualities that make an effective organization and team in today’s business landscape? In today’s fast-paced and ever-evolving business world, adaptability, emotional intelligence, and alignment between individual and organizational goals are crucial. Effective organizations and teams are those that can foster collaboration while being agile enough to respond to change. Empathy and clear communication are vital in ensuring that every team member feels valued and engaged. Moreover, a strong sense of purpose, both for the organization and the individuals within it, creates a powerful drive toward success. If I were to put them in bullet form for ease of reference, an effective organization and team in today’s business landscape must possess the following qualities: Purpose-driven: A clear and inspiring mission that resonates with all members and keeps the community in focus. Empathetic: A culture of understanding, compassion, and respect for individuals. Resilient: The ability to adapt to change, overcome setbacks, and learn from challenges. Innovative: A mindset that encourages creativity, experimentation, and continuous improvement. Collaborative: A strong sense of teamwork, cooperation, and shared responsibility. Words are easy, investing the time and energy to make sure that these are felt, expressed and lived across the organization are key. How do you integrate empathy and compassion into organizational and team culture? Empathy and compassion are not just “nice to have” soft skills—they’re business-critical and research has found that organizations that focus on people-centered metrics outperform their competitors in the market. I work with organizations to create a culture where employees feel valued, supported and empowered to bring their authentic selves to work. This starts with listening—truly understanding the needs, motivations, and challenges “I aim to bridge the gap between traditional leadership strategy-based approaches and modern, people-centric practices and culture-based approaches that foster a culture of empathy, compassion, and high performance.”
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