CEO Today Executive Coaching Awards 2024 - 67 - - USA - Encouraging Inclusivity: By involving leaders, internal coaches, and external coaches, we created a more inclusive coaching program. This comprehensive approach has transformed our culture and empowered both leaders and employees. What metrics support the impact of coaching on the organization? Measuring is essential, so we use metrics in our coaching. For internal coaching, we track NPS (66.7%), recipients’ confidence in applying skills (77.8% strongly agree), and whether they gained valuable insights from coaching (89% strongly agree). To assess leaders using coaching, we measure employees, noting their leader listens more (77%) and shows curiosity (76%). We integrate peer coaching evaluations to foster a culture of openness and feedback, where peer coaches and reports provide input on these behaviors: • Ask open-ended questions. • Seek client/coachee input. • Show genuine curiosity. • Help client/coachee come up with their own solutions. • Listen more than talk. • Summarize to clarify understanding. • Give full attention, avoiding distractions. • Use eye contact and body language to show attentiveness. What impact does team coaching have on the organization? Our team coaches have significantly enhanced how teams build trust, collaborate, and manage conflict. This improvement has led to higher performing teams with a clear understanding of their roles and goals, thereby delivering superior service and results to both internal and external customers. Our team coaches are certified in the Five Behaviors of High Performing Teams model, and our customized coaching approach provides leaders with various intervention options tailored to the business’s needs. This personalized method has increased the demand for team coaching services. After completing the program, teams report improvements in trust, productive conflict, commitment, accountability, and results. Enhanced open and direct communication and higher engagement levels are also observed. What types of support does the organization offer to coaches? Every coach needs a coach, so we offer mentor coaching, a coaching community of practice to share ideas, support to obtain coaching credentials/certificates, peer coaching, additional opportunities for coach-specific education/ training, and membership in a coaching association or organization. In addition to this feature, what accolades have your received for creating a coaching culture? We are proud to announce that Southern Glazer’s was named a runner-up in the Organizations category for the 2024 ICF Coaching Impact Awards. While we didn’t secure the top spot, we came close to this recognition and are proud of our accomplishment. This acknowledgment places us as important contributors in the field, and we are honored to be internationally recognized as a runner-up in such a prestigious category. Our dedication to coaching excellence and impactful practices remains unwavering, and this recognition further motivates us to continue striving for greatness. “Tracey has asked thoughtprovoking questions while challenging me to be the best version of myself. I have left each session with a further selfawareness and the “wanting” to get better.” “Tracey is a very good listener and communicator. She makes me think and come to solutions and plans in my own way on my own time. I appreciate the ease at which she puts me to make our conversations more comfortable and flowing.”
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